When you work with LifeFirst you can be confident you’re dealing with a slick operation that meets all of the regulatory guidelines.
It’s our duty to share with you the rules we play by. So, you can find the full scope of our business, information about how we work, and details of our complaints and disputes processes below. If you want to learn more (and you don’t shy away from a bit of legal speak) read on.
LifeFirst (New Zealand) Limited (trading as LifeFirst) is a financial services business with financial advisers. LifeFirst is an Authorised Body of the Prosper Group Limited (known as Prosper) and operates under the Financial Advice Provider licence held by Prosper.
Prosper Group Limited (FSP81063) holds a licence issued by the Financial Markets Authority (FMA) to provide financial advice. LifeFirst (New Zealand) Limited (FSP257125) is authorised by that licence to provide financial advice.
Both LifeFirst and Prosper are subject to standard licencing conditions. You can learn more on these here: Click here to view the Standard Conditions
You can find out more here:
LifeFirst (New Zealand) Limited (FSP257125), trading as LifeFirst is an Authorised Body of the Licensed Financial Advice Provider Prosper Group Limited (FSP81063).
You can contact us at:
LifeFirst advisers provide financial advice to their clients about their life, disability and health insurances; home loans, property finance, investments and KiwiSaver.
Each Financial Adviser has their own area of financial expertise they advise on and will be accredited with a range of product providers.
Please review the information provided about each adviser to choose a Financial Adviser that best suits your needs.
As noted above, your Financial Adviser will confirm which services they provide and what product providers they are accredited with. Common providers that advisers are accredited with or advise on include:
For health insurance, the key providers are: AIA, Acurro, Nib, Partners Life and Southern Cross.
A wide range of New Zealand based managed investment products provided by: Booster, Generate, Fisher Funds, Lifetime Retirement Income, Select Wealth Management, ANZ and Synergy by Consilium
There may be other investment products that do not require an agency that may be advised on.
Lending and insurances LifeFirst generally does not charge fees, expenses, or any other amount for the initial lending or insurance advice provided to clients.
LifeFirst and the acting Financial Adviser may charge a service fee where a client cancels a loan or a life or health insurance policy within two years of inception. A service fee may also be agreed to when there is no provider remuneration to the acting adviser. Whether a service fee will be charged and the way it will be charged, will be advised and agreed to prior or at the time when the advice is provided to the client.
KiwiSaver LifeFirst generally does not charge fees, expenses, or any other amount for the initial KiwiSaver advice provided to clients.
LifeFirst and the acting Financial Adviser may charge a service fee where there is no provider remuneration to the acting adviser. If a service fee is required, the way it will be charged will be advised and agreed to prior to any commitment from a client.
Investments For investment advice, LifeFirst and the acting Financial Adviser may charge a service fee. Whether a service fee will be charged and the way it will be charged, will be advised and agreed to prior to any commitment from a client.
LifeFirst and the Financial Adviser receive commissions or fees from the product providers on whose products we give advice. If you decide to take out insurance, home loan or invest in a KiwiSaver or investment product, the product provider will pay a commission or fee to LifeFirst and your Financial Adviser. The amount of the commission or fee is based on the amount of the product, and its specific attributes. Further information will be provided to you when the advice is given.
To ensure that our financial advisers prioritise the client’s interest above their own, we follow an advice process that ensures our recommendations are made based on the client’s goals and circumstances.
All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake regular compliance audits and obtain an independent review of our compliance programme annually by a reputable compliance consultancy firm.
From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives. LifeFirst has a Gift Policy which limits the value of these types of gifts.
LifeFirst, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at Click here to go to the FMA website.
The Code of Conduct standards can be read here: Click here to view the Code of Conduct for Financial Advice Services
If you have a problem, concern, or complaint about any part of the financial advice you have received from us, you may contact us using any of the following means:
LifeFirst (New Zealand) Limited
PO Box 55192, Eastridge, Auckland 1146
When we receive a complaint, we will consider it following our internal complaints process:
We are a member of the Financial Disputes Resolution Service, an approved dispute resolution scheme.
If our internal complaints process does not resolve your complaint to your satisfaction, you can contact our external independent dispute resolution scheme. This service is free and may help investigate or resolve the complaint.
You can contact the Financial Disputes Resolution Service at:
If you’d like a free copy of our Public Disclosure you can email us here: admin@lifefirst.co.nz
0800 168 768