0800 168 768
Enquire Now

Call Us

0800 168 768

Email Us

Public disclosure

When you work with LifeFirst you can be confident you’re dealing with a slick operation that meets all of the regulatory guidelines.

It’s our duty to share with you the rules we play by. So, you can find the full scope of our business, information about how we work, and details of our complaints and disputes processes below. If you want to learn more (and you don’t shy away from a bit of legal speak) read on.

About our business

LifeFirst (New Zealand) Limited (trading as LifeFirst) is a financial services business with financial advisers. LifeFirst is an Authorised Body of the Prosper Group Limited (known as Prosper) and operates under the Financial Advice Provide licence held by Prosper.

  • Individual financial advisers who provide financial advice directly on behalf of LifeFirst, will provide financial advice under the LifeFirst name and brand.

Licence status and conditions

Prosper Group Limited (FSP81063) holds a transitional licence issued by the Financial Markets Authority (FMA) to provide financial advice. LifeFirst (New Zealand) Limited (FSP257125) is authorised by that licence to provide financial advice.

Both LifeFirst and Prosper are subject to standard licencing conditions. You can learn more on these here: Click here to view the Standard Conditions

You can find out more here:

 

Contact Details

LifeFirst (New Zealand) Limited (FSP257125), trading as LifeFirst as an Authorised Body of the Licensed Financial Advice Provider Prosper Group Limited (FSP81063).

You can contact us at:

Authorised Body Name LifeFirst (New Zealand) Limited
Address Level 2/bldg 730, 261 Morrin Road, St Johns, Auckland, 1072
Postal address PO Box 55192, Eastridge, Auckland 1146
Phone number 09 478 0170 or 0800 277 677
Email Admin@lifefirst.co.nz
Web address www.lifefirst.co.nz

Nature and scope of the financial advice given

LifeFirst advisers provide financial advice to their clients about their life, disability and health insurances; home loans, property finance, investments and KiwiSaver.

Each Financial Adviser has their own area of financial expertise they advise on and will be accredited with a range of product providers.

Please review the information provided about each adviser to choose a Financial Adviser that best suits your needs.

Product Providers we work with

As noted above, your Financial Adviser will confirm which services they provide and what product providers they are accredited with. Common providers that advisers are accredited with or advise on include:

Life Insurance For life insurance, the key providers are:
AIA, AMP, Asteron Life, Cigna, Fidelity Life and Partners Life.
Health Insurance  

For health insurance, the key providers are:
AIA, Acurro, Nib, Partners Life and Southern Cross.

 

KiwiSaver For KiwiSaver the key schemes are provided by:
Booster, Generate, Fisher Funds, Select Wealth Management, ANZ
Investment  

A wide range of New Zealand based managed investment products provided by: Booster, Generate, Fisher Funds, Lifetime Retirement Income, Select Wealth Management, ANZ

There may be other investment products that do not require an agency that may be advised on.

Lenders For mortgages and finance, a key range of New Zealand registered banks and alternative lenders including:
ANZ, ASAP Finance, ASB, Avanti Finance, Basecorp Finance, Bluestone Mortgages, BNZ, Cressida Capital, DBR, First Mortgage Trust, Funding Partners, Heartland Bank, NZCU, Liberty Finance, Lock Finance, NZCU, Pepper Money, Plus Finance, Prospa, Resimac, SBS Bank, Southern Cross Partners, Sovereign Home Loans, The Cooperative Bank, Westpac, and Zip.

Fees or expenses

Lending and insurances
LifeFirst generally does not charge fees, expenses, or any other amount for the initial lending or insurance advice provided to clients.

LifeFirst and the acting Financial Adviser may charge a service fee where a client cancels a loan or a life or health insurance policy within two years of inception. A service fee may also be agreed to when there is no provider remuneration to the acting adviser. Whether a service fee will be charged and the way it will be charged, will be advised and agreed to prior or at the time when the advice is provided to the client.

KiwiSaver
LifeFirst generally does not charge fees, expenses, or any other amount for the initial KiwiSaver advice provided to clients.

LifeFirst and the acting Financial Adviser may charge a service fee where there is no provider remuneration to the acting adviser. If a service fee is required, the way it will be charged will be advised and agreed to prior to any commitment from a client.

Investments
For investment advice, LifeFirst and the acting Financial Adviser may charge a service fee. Whether a service fee will be charged and the way it will be charged, will be advised and agreed to prior to any commitment from a client.

How we are renumerated

LifeFirst and the Financial Adviser receive commissions or fees from the product providers on whose products we give advice. If you decide to take out insurance, home loan or invest in a KiwiSaver or investment product, the product provider will pay a commission or fee to LifeFirst and your Financial Adviser. The amount of the commission or fee is based on the amount of the product, and its specific attributes. Further information will be provided to you when the advice is given.

How we manage conflicts of interest and/or incentives

To ensure that our financial advisers prioritise the client’s interest above their own, we follow an advice process that ensures our recommendations are made based on the client’s goals and circumstances.

All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake regular compliance audits and obtain an independent review of our compliance programme annually by a reputable compliance consultancy firm.

From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives. LifeFirst has a Gift Policy which limits the value of these types of gifts.

Our duties

LifeFirst, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:

  • give priority to your interests by taking all reasonable steps to make sure our advice is not materially influenced by our own interests.
  • exercise care, diligence, and skill in providing you with advice.
  • meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice).
  • meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).

This is only a summary of the duties that we have.  More information is available by contacting us, or by visiting the Financial Markets Authority website at Click here to go to the FMA website.

 The Code of Conduct standards can be read here: Click here to view the Code of Conduct for Financial Advice Services

Internal complaints process

If you have a problem, concern, or complaint about any part of the financial advice you have received from us, you may contact us using any of the following means:

In writing: Complaints Officer

LifeFirst (New Zealand) Limited

PO Box 156, Greenhithe, Auckland 0756

By telephone: 09 967 8000 or 0800 168 768
By email: admin@lifefirst.co.nz

 

When we receive a complaint, we will consider it following our internal complaints process:

  • We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
  • We aim to resolve complaints within 10 working days of receiving them. If we cannot, we will contact you within that time to let you know we need more time to consider your complaint.
  • We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
  • If we cannot resolve your complaint, or you are not satisfied with the way we propose to do so, you can contact Financial Disputes Resolution Service.

Dispute resolution process

We are a member of the Financial Disputes Resolution Service, an approved dispute resolution scheme.

If our internal complaints process does not resolve your complaint to your satisfaction, you can contact our external independent dispute resolution scheme.  This service is free and may help investigate or resolve the complaint.

You can contact the Financial Disputes Resolution Service at:

Company Name: Financial Disputes Resolution Service
Address: Level 4, 142 Lambton Quay, Wellington Central, Wellington 6011
Postal address: Freepost 231075
PO Box 2272
Wellington 6140
Telephone: 0508 337 337 or 04 381 5047
Email: enquiries@fdrs.org.nz
Website: https://fdrs.org.nz/

Thank you for reading our Public Disclosure

If you’d like a free copy of our Public Disclosure you can email us here: admin@lifefirst.co.nz